LEGAL INFORMATION
Privacy Policy
Last updated: 14 August 2026
This policy explains how KJ Drains & Mains collects, uses and protects personal information when you contact us or use this website. KJ Drains & Mains is the data controller for the information described below.
Information we may collect
We may collect your name, telephone number, email address, property or site address, postcode, details of the drainage or water mains issue, photographs you choose to provide, appointment information and records relating to quotations, work completed and payments.
How we use your information
- To respond to enquiries and emergency call-out requests.
- To assess, quote for, arrange and complete requested work.
- To communicate about appointments, access and job progress.
- To keep appropriate business, insurance, safety, tax and accounting records.
- To establish, exercise or defend legal claims and meet legal obligations.
Our lawful bases
Depending on the circumstances, we process information because it is necessary to take steps at your request or perform a contract, because we have a legal obligation, or because we have a legitimate business interest in managing enquiries, delivering services and maintaining appropriate records. Where consent is required, you may withdraw it at any time.
Sharing information
We do not sell personal information. Website enquiries are transmitted to us using FormSubmit, a third-party form-delivery provider. FormSubmit states that submitted form data is retained for 30 days. We may also share relevant information with trusted service providers, subcontractors, professional advisers, insurers, payment or accounting providers, and authorities where required by law. Only information needed for the specific purpose should be shared.
How long we keep information
We retain information only for as long as reasonably necessary for the purpose collected, including contractual, insurance, tax, accounting and legal requirements. Enquiries that do not proceed may be deleted sooner than completed job records.
Security
Reasonable organisational and technical safeguards are used to protect personal information. No internet or email transmission can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through the enquiry form.
Your rights
Under UK data protection law, you may have rights to access, correct, erase or restrict use of your information, object to certain processing, and receive information in a portable format. You may also complain to the Information Commissioner’s Office at ico.org.uk.
Contact
For privacy questions or requests, email Kyle@kjdrainsandmains.co.uk or call KJ Drains & Mains on 07544 018 567. A postal correspondence address will be added before the website’s public launch.